Contact us at Obsidia TCG whenever you need a hand with an order, a stock check or a question about a product. We are a UK trading card shop based in Doncaster, and every message is read by the same small team that picks and packs your orders. Use the form on this page or email sales@obsidiatcg.co.uk, and we will reply by email.
How to Contact Us
There are two simple ways to reach us, and both arrive in the same inbox:
- The message form: add your name, email address and message. A phone number is optional, so only include it if you would like a call back.
- Email: write to sales@obsidiatcg.co.uk from any email account. You can attach photos, which helps with questions about a parcel or a product.
Contact Us About an Order
If your question is about something you have already bought, please include your order number and the name you used at checkout so we can find it straight away. For a parcel that arrived damaged, photos of the box and the product help us sort things out quickly. You can also see your past orders and their status in your account.
Stock, Pre-orders and Wholesale
Looking for a set we don’t list, or a box in another language? Tell us the product name, the language (English, Japanese, Korean or Chinese) and how many you need, and we will check what we can get. Products that haven’t been released yet show “(Pre-order)” in their name, so you can see at a glance what is still to come.
Buying for a shop, a club or a group break? Contact us with the products and quantities you have in mind and ask about wholesale pricing on booster boxes and collections.
Browse While You Wait
While you wait for our reply, have a look at what is in stock right now, or read our TCG blog for set guides and buying tips.
Contact Us FAQs
What is the quickest way to contact us?
The form on this page and an email to sales@obsidiatcg.co.uk both reach the same inbox, so use whichever suits you best.
Do I have to give my phone number?
No. Your phone number is optional; add it only if you would prefer a call back.
Can you check stock before I order?
Yes. Send us the product name and language, and we will confirm what we have before you buy.
Where are you based?
We are based in Doncaster, UK. UK orders are packed and posted from there, so there are no customs charges on UK deliveries.
What are my rights when I shop online?
Your statutory rights for online purchases are explained on the GOV.UK consumer rights page.